Terms and conditions of sale
HS COIFFURE SRL · Domain updated: 15 September 2026.
1. Acceptance of the general terms and conditions
By completing and submitting the order form, the buyer is understood to accept these general terms and conditions of sale without reservation.
2. Evidence
The data recorded by extensions.capelio.be constitute evidence of all transactions between extensions.capelio.be and its customers. The data recorded by the payment system of extensions.capelio.be constitute evidence of the transactions.
Without prejudice to other written evidence or evidence kept on another durable medium accessible to the consumer, the parties agree that electronic records kept in the computer systems of extensions.capelio.be or its hosting provider may serve as evidence of communications and the content of orders between the parties.
3. Offers, prices and invoicing
All items offered on the website are described in good faith and as accurately as possible. Offers and prices are valid on the day the website is consulted and may change without notice. Images displayed on the website are not contractually binding.
The prices shown at the end of the ordering process are total prices, including VAT and delivery charges. Prices are in euros. The purchase invoice accompanies the ordered items upon delivery. extensions.capelio.be retains ownership of the goods sold until the price has been paid in full.
4. Ordering process
You must be at least 18 years old to place an order. Any order placed through extensions.capelio.be is deemed final. At the last step, an order summary page displays the ordered items and their specifications, the total price including VAT and delivery charges, the delivery address and method, the billing address and the payment arrangements. The order summary can be printed. The concluded contract will be archived by extensions.capelio.be for order processing purposes.
5. Order confirmation
extensions.capelio.be sends the buyer an order confirmation email as soon as possible.
6. Payment:
Payments are generally made online through the secure payment platform. Any other payment arrangement requires prior authorisation from extensions.capelio.be. Bank cheques are not accepted.
7. Delivery and delivery times
Delivery costs are borne by the buyer and stated online when ordering, unless otherwise indicated (promotion). Delivery times are indicative. If they cannot be met because of unforeseeable circumstances beyond the control of extensions.capelio.be, the customer will be notified by email or post no later than the expected delivery date.
Delivery costs are borne by the buyer and stated online when ordering, unless otherwise indicated (promotion). Delivery times are indicative. If they cannot be met because of unforeseeable circumstances beyond the control of HS COIFFURE SRL, the customer will be notified by email or post no later than the expected delivery date.
Who dispatches the goods?
The goods are dispatched by Bpost.
What costs may apply?
The applicable delivery charges are those displayed before the order is confirmed, taking account of any discounts or free delivery offers.
What are the delivery times?
Standard Bpost delivery takes 1–3 working days.
8. Risks and losses
extensions.capelio.be bears the risk of damage or loss during delivery. extensions.capelio.be can track a parcel and inform the customer of the delivery status on request.
9. Right to withdraw from the contract
The buyer may notify extensions.capelio.be that they withdraw from the purchase without penalty and without giving a reason, within 14 working days starting on the day after the sales contract is concluded. Withdrawal must be notified by registered letter.
Goods must be returned in their original packaging, in perfect condition and within 14 days after extensions.capelio.be receives the registered withdrawal letter. If an item is not in its original packaging or has been damaged by the buyer, extensions.capelio.be reserves the right to claim damages, without prejudice to its right to refuse the return. The cost of returning goods under the statutory right of withdrawal is borne by the consumer. From delivery until notification of withdrawal, the buyer is responsible for safekeeping the goods and bears the risk of accidental loss or loss caused by force majeure.
10. Warranty:
These general terms and conditions do not affect the buyer’s rights under the legal provisions governing sales to consumers (Article 1649 bis and following of the Civil Code).
extensions.capelio.be provides the manufacturer’s warranty under the manufacturer’s terms. Defective goods must be returned to extensions.capelio.be at your expense unless otherwise indicated by the manufacturer or extensions.capelio.be. Dispatch of repaired or replacement goods is paid for by extensions.capelio.be unless otherwise indicated. The warranty is valid only upon presentation of the purchase invoice. Goods returned without following the return procedure will be refused and sent back to you.
Return procedure:
1. Contact the warranty department of extensions.capelio.be by email through extensions.capelio.be or by telephone: +32 470 695 344.
2. Email a copy of your invoice to contact@hscoiffure.be.
3. Receive a return number to dispatch your defective goods.
4. We notify you when we send the repaired or replacement goods back.
Failure to follow this procedure will result in your parcel being refused and returned at your expense.
11. Privacy — processing of personal data
Personal data relating to the buyer are processed by extensions.capelio.be for customer management (order processing, dispatch, invoicing, etc.) and direct marketing. These data are not disclosed to third parties. Under the Law of 8 December 1992 on privacy protection in relation to the processing of personal data, the buyer has a right to access and rectify their data. They may also object free of charge to the use of their contact details for direct marketing.
12. Disputes
Any dispute directly or indirectly connected with the conclusion, interpretation or performance of the contract is governed exclusively by Belgian law. The courts of Brussels have exclusive jurisdiction.